jiliday Privacy Policy – How We Handle Your Personal Information

When you register for a jiliday account, we collect the details you enter in the sign-up form — including your name, date of birth, email address, mobile number, and preferred payment method. This information is necessary to create and verify your account, process deposits and withdrawals in Philippine pesos, and comply with identity verification requirements that apply to online gaming platforms operating in the Philippines. We may also ask for a government-issued ID or other supporting documents when you request your first withdrawal or when our compliance team needs to confirm your identity. You are always in control of what you submit, and we only ask for what is genuinely needed to run your account safely. Providing accurate information helps us protect your account and ensures your winnings reach you without delays.

When you browse or use the jiliday platform, certain technical information is collected automatically by our servers and analytics systems. This includes your IP address, device type, operating system, browser version, the pages you visit within the platform, the time and duration of your sessions, and general location data derived from your IP address. We use this information to keep the platform running smoothly, to detect and prevent fraudulent or suspicious activity, and to improve the overall experience for members across the Philippines. Automatic data collection also helps us understand which features are most popular so we can prioritise improvements that matter to Filipino players. None of this automatically collected data is used to identify you personally on its own — it is analysed in aggregate or used alongside your account data only when necessary for security or compliance purposes.

To process deposits and withdrawals in Philippine pesos, we collect transaction-related information such as your chosen payment method, transaction reference numbers, deposit amounts, and withdrawal requests. Full payment card numbers and sensitive banking credentials are never stored on jiliday servers — these are handled directly by our licensed payment processors who operate under their own strict security standards. We retain transaction records as required by applicable Philippine regulations and our internal audit procedures, which means your transaction history may be kept for a defined period even after you close your account. This data is used solely for processing your payments, resolving disputes, and meeting our legal obligations. If you have questions about a specific transaction, our support team can access the relevant records to assist you.

When you contact our support team — whether through live chat, email, or any other channel available on the platform — we keep a record of that conversation. These records help us resolve your issue accurately, follow up if needed, and improve the quality of our support for all members in the Philippines. If you submit feedback, report a problem, or participate in any survey or promotion on the platform, the information you provide in those interactions is also stored. We do not use your support communications for marketing purposes without your explicit consent. All communication records are treated with the same level of care and security as your account registration data.

As a member of jiliday, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data in circumstances where we are no longer required to retain it by law. You may also request a copy of your data in a portable format, or ask us to restrict how we process your information while a dispute or review is ongoing. To exercise any of these rights, please contact our support team using the details provided on this page, and we will respond within a reasonable timeframe in accordance with applicable Philippine data protection requirements. We may need to verify your identity before processing a data request to ensure that your information is not disclosed to an unauthorised party. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, secure server infrastructure, access controls that limit which staff members can view sensitive account data, and regular security reviews of our systems and processes. While no online platform can guarantee absolute security, we continuously update our defences to address emerging threats and vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the incident. Your trust is the foundation of everything we do at jiliday, and protecting your data is a responsibility we take very seriously.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, new features on the platform, or updated requirements under Philippine law. When we make material changes, we will notify registered members through the platform or via the contact details associated with their account, and the revised policy will be published on this page with an updated effective date. We encourage all members to review this page periodically so they remain informed about how their personal information is handled. Your continued use of the jiliday platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have concerns about any changes, please contact our support team or visit our FAQ page for further guidance.